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Frequent ask Questions

• Why is the sound quality bad (echo, interrumpted voice)?
• Suddendly I cannot make outgoing calls
• I have a firewall
• I cannot dial a specific telephone number

• What do I need for internet telephony/voip with peoplefone?
• What internet bandwith do I need?
• What obligations do I have by using peoplefone?
• How can I register for free at peoplefone?
• How can I quit peoplefone?

• How do I install my VoIP-device (without computer)
• How do I install a softphone on my computer?
• How do I install a softphone on my mobile?
• After the installation I cannot make outgoing calls
• After the installation I do outgoing calls, but no incoming
• Which codecs are supported from peoplefone?
• Can I install peoplefone also outside Switzerland?

• How can I register for free at peoplefone?
• I forgot my password
• I want to change the login e-mail/password
• I want to change my address
• How can I add credit prepaid on my account?
• When do I know, if my credit balance is too low?
• How do I know, what my phone costs are?
• Can I be charged also in EURO?

• How do I use the voicemail?
• How do I use the call forwarding?
• Can I receive fax to e-mail with peoplefone?

• Which number do I have, while using peoplefone?
• Can I choose a telephone number?
• Can I transfer my fixnet number to peoplefone?
• Is my number registered in any directories?

• How can I avoid roaming costs abroad?
• How can I call for free with peoplefone members?
• Can I surf and phone with internet at the same time?